Cancellation Policy

Last updated: October 18, 2026

Standard Cancellation Policy

This policy applies to every booking made on this site unless the home's page says otherwise.

Refund Schedule

30 or more days before check‑inFull refund
At least 14 but less than 30 days before check‑in50% refund
At least 7 but less than 14 days before check‑in25% refund
Less than 7 days before check‑inNo refund

Free Cancellation Period

All bookings include a 48-hour free cancellation period from the time of booking, regardless of how close the check-in date is.

How to Cancel

  • Sign in and open the trip from your account.
  • Choose "Cancel this trip". The refund this policy gives is shown before you confirm.
  • You'll get an email confirming the cancellation and the refund.
  • Booked without an account, or stuck? Email or call us and we'll cancel it for you.

Refund Processing

Refunds go back to the original payment method. Depending on your bank, a refund can take 5–10 business days to appear.

Extenuating Circumstances

In cases of documented emergencies, natural disasters, or other extenuating circumstances, please contact us directly. We review these situations on a case-by-case basis and may offer additional flexibility.

Questions?

Email maxwell@staysnowtop.com or call (774) 254-5289.